Service & Support
We are with you all the way
Support
Support :: Guide :: Consult :: Improve
We are with you all the way
Commercial Support
Account Management
To support your audience engagement strategy, Cheyenne will deploy a team to support you. Our account teams have years of experience in digital engagement. We can support your understanding of the data and science behind:
Learning :: Reaction :: Behaviour :: Results
Tech Support
Systems Monitoring
Cheyenne monitoring of production, qual and sandbox environments gives you the peace of mind that your learning environment is secure, performant and ready to scale with you.
For on-site and private cloud deployments we are comfortable sharing monitoring tasks and happy to make experience-based recommendations on optimal monitoring configurations and tooling
Getting Started
Implementation Support
Cheyenne LMS has been carefully designed to ensure an intuitive user environment where Learner Users should require
little or no training to use the system. For Content Authors, there is more to learn as they will be creating content for Learner
Users. Training is available to onboard Content Authors.
Service
Project-based or long term skills augmentation
Enhancing the Learning Experience
Content Authoring Service
We have instructional designers, graphic artists, videographers and UX designers available to support your content creation needs. This can be on an ad-hoc basis or, if required, we can take on the full content creation, management and re-versioning workflow for your organisation.
Enhancing the Learning Experience
Content Consulting
We can help you to assess the efficacy of your training materials and courses: Do they change Behaviours? Are you achieving the Results you intended?
Often the answers to these lie in the data. We can help you interpret that data and make informed decisions on how to re-imagine content and how content is organised or delivered
Enhancing the Learning Experience
Content Porting
Importing and exporting learning content between applications is time consuming despite the "portability" offered by SCORM, xAPI, TinCan, etc.
We understand the hidden complexities and can free up time for your content authors and trainers to do what they do best - construct fabulous teaching material
Skills augmentation
Project Management
Change takes effort. Rapid change is often disruptive.
Our experienced PMs can support your learning-related change programmes so that such value initiatives become more predictable and benefits are realised sooner.
Skills building and augmentation
Training
Design training days allow Content Authors and Administrators to develop best practice learning design skills, so as to optimise interactive learning environments for a variety of different learner types and needs with the aim of maximising user satisfaction and learning outcomes
Custom tech deployments
To Private Cloud / Network Deployment
According to your needs we can deploy Cheyenne LMS to proprietary clouds or to client-managed cloud services (such as AWS).